Shipping policy

Shipping Policy

We aim to make every order as smooth and reliable as possible. Please review our shipping information below before placing your order.

Free Shipping

We offer FREE standard shipping on all orders. There is no minimum purchase required.

Estimated Delivery Time

Orders typically arrive within 8–12 business days.

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather, customs, or other circumstances outside of our control.

Order Processing

Once your order is placed, it will be processed and prepared for shipment. You will receive a confirmation email after your order has been successfully placed.

Once tracking information becomes available, you may receive a shipping confirmation with your tracking details.

Tracking Your Order

Tracking information may take a few days to update after your order has shipped. If your tracking information has not updated immediately, please allow additional time for the carrier's system to refresh.

Multiple Items

If your order contains multiple products, items may occasionally arrive in separate packages or at slightly different times.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed or Missing Orders

Occasional shipping delays may occur due to circumstances outside of our control. If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.

Questions

If you have any questions regarding your order or shipping, please contact us at support@petandpaw.com