Shipping policy
Shipping Policy
We aim to make every order as smooth and reliable as possible. Please review our shipping information below before placing your order.
Free Shipping
We offer FREE standard shipping on all orders. There is no minimum purchase required.
Estimated Delivery Time
Orders typically arrive within 8–12 business days.
Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather, customs, or other circumstances outside of our control.
Order Processing
Once your order is placed, it will be processed and prepared for shipment. You will receive a confirmation email after your order has been successfully placed.
Once tracking information becomes available, you may receive a shipping confirmation with your tracking details.
Tracking Your Order
Tracking information may take a few days to update after your order has shipped. If your tracking information has not updated immediately, please allow additional time for the carrier's system to refresh.
Multiple Items
If your order contains multiple products, items may occasionally arrive in separate packages or at slightly different times.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed or Missing Orders
Occasional shipping delays may occur due to circumstances outside of our control. If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.
Questions
If you have any questions regarding your order or shipping, please contact us at support@petandpaw.com